@ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. can someone contact me about moving a TV point please. Measuring a compact 230x153x55mm and weighing 1. My problem, like many others is the main phone line is in one room and the hub in another. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. If speeds aren’t as good as they could be, try your Pod in different places. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Chatter and natter. A master socket is the main socket for the phone line in your home, not an extension socket. £ 9. 24-03-2021 05:06 PM. It will look something like this. We appreciate you reaching out to us on here. 7 Feb 2011. Or if the other end of the white cable is in a more useful. You need something called a barrel to connect the two. Quickstart is the quickest and easiest way to setup our services. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. No, any cables within the house can be touched as much as the householder wants to touch them. Your telephone service from any of the UK Service Providers, other than Virgin. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Turn on suggestions. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. . VM BB TV Landline. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. Cable TV & Virgin Media TV Boxes & Services . Re: Using existing Bt sockets with virgin. the street is enabled for the service. SSL coax is extremely versatile and can be used in several applications. • Take the red-banded end of the isolator cable and push it. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Faceplates after second visit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. on 17-12-2022 10:39. I also received a letter saying I needed to contact Virgin Media to arrange for delivery of a new WiFi Hub to connect the fibre phone. 1. No confirmation received so just rang now and there is no record of the appointment. If you need a new wall socket, the engineer will install this for you during the appointment. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We're here to help. It is a RJ11 connector on the TEL1 phone socket on the hub. Tudor. Networking and WiFi. Didn't have to pay Virgin to move my box to the other side of the room, I just ran the new cable under the edge of the carpet to the new location and connected it up. Or you may be quicker than average! You won’t be involved the whole time. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. socket you need will be marked with the Virgin Media logo. socket. All the cabling is the property of Virgin Media and must not be touched. ) The hub will be in here too 3. All the cabling is the property of Virgin Media and must not be touched. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. 4. I am happy to help with this. Or wait here a day or two for a VM Mod to pick this up. Plug into the Virgin Media wall socket. Broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What needs to be done is for the new Virgin Media CV21 connection. I asked the person on the phone multiple times if she was sure, and she. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Country. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. I have gone to VM several times but keep getting told I would need to move my. Choose your package. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Get the Hub ready by connecting the wires. 4 Kudos. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. I am going to cancel. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. . No, what you need to do is switch the extension wiring from the BT socket to the VM one. When you’re booking your move, let us know if you want to choose a new package for your new home. When you’re booking your move, let us know if you want to choose a new package for your new home. on 20-02-2023 11:46. Best of all, for many, it’s a free upgrade. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. on 17-03-2023 15:45. Following the installation and verification of its functionality, you can browse the web or. nothing to do with the outside boxs. #4. Reply. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Be aware it may complicate things though if you do come to order cable in the future. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Push the red label end of the white cable, into the wall socket. The Passphrases of the SSIDs must match. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. No knowing the layout of you home doing this might be less obvious than the thick VM cable. I was told when purchasing the broadband package that fibre was available here and already in. You’ll need to return your Virgin Media Hub. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. PS. Some technicians just take the easiest route for an install not where the customer wants it. It has two outputs on the left of the wall box. 95 – £ 59. You may need to use the. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Sky will credit your account with up to £100 if Virgin charges you termination fees. This is the point where Openreach's responsibility for the line. Push it firmly on. . Answer. The SSID must be password protected. Simplistic way will be running cable round the top of the skirting mate. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Then push the connector VM have provided over the screw thread. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Account - Cable. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. I can only find the TV socket. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Browse Virgin Media Virgin Media Community. Always assuming the cable will reach to the BT junction box of course. You can also check for a loose cable as not all properties have a socket. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. Manufacture sure. Firmly push the end of the cables into the sockets. Teki Screwfix Select. Select the correct HDMI input for your box. I've spoken to Virgin who have said yes along with £99. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Choose the best spot for your wifi hub. Paul. Perfect for when you can’t all decide on what to watch. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Posts. We’ll take a few details from you (like your new address) and. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Please look out for the private message and we can get started. the box should be inside your house. You need something called a barrel to connect the two. Thank you. Any extension that you create after the main socket is your responsibility. The PC had no signal. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. Your traditional landline sockets will no longer be the connecting point for your landline handset. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). Forum; Apps. Browse Virgin Media Virgin Media Community. Thanks everyone for the help. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Remember, have your Virgin Media network name and WiFi password ready. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. QuickStart, set up and connections. Luckily, most newer computers have one already. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. 2. Hi there I moved house with my family and we wanted to move to Virgin Media. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. The wall box may be branded with the logos of an old cable TV company (not VM). Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. When you see the ‘starting up’ screen, you can pull the tab out of the remote. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Would. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. is plugged into your Virgin Media socket on your wall. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Much easier and more discreet than putting a junction in. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). And, of course, you can only use boxes supplied by VM. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The other is marked TV, & this is used for TV & Broadband. The Virgin wall sockets just have one connector at the bottom. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. A new secure password will be generated for you. M. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Follow the instructions on screen to finish your setup. |. You can also visit our page on how to book an engineer to learn more. The box and cables may have been removed by the previous occupiers. Country. A Ti-Vo was installed in one of the upstairs bedrooms. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. cancel. On the day of activation, connect your new router to the master phone socket. If you don't have the cabling then call the pre-installs team on 0800 052 1734. But this is provided you already have an undamaged Virgin Media socket. 0 Kudos. Business, Economics, and Finance. This will allow a RJ11 socket at the telephone. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Back a step. 2. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I was told when purchasing the broadband package that f. ) The. You may still need to pay an activation fee, but some deals will offer activation for free. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Manage Your Account. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. They will respond here in a few days. the street is enabled for the service. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media; My Virgin Media; Shop; Help;. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. . All you need is a set of Powerline adaptors. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Unfortunately Forum Staff are unable to process new deals. My options are . I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. OR. The Openreach sockets do not work for Virgin Media. 2: Seeker. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. Really important:. It is possible to re-enable the existing sockets with this CV21 upgrade. Virgin Media M125 Fibre Broadband. Don't touch it. When you place your order, we'll let you know. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. 95. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Virgin Media Price Guides. Both Sky and Virgin Media will be reluctant to let you go. Plus get help on things like wayleave & access agreements. Virgin Media;. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Kind Regards,. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. This means that the broadband router can be installed at either location and both will need ADSL filters. This will not affect your broadband connection. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Ethernet cable is faintly easy to hide. You need a small spanner to remove this. You might also need to change it if your current package isn’t available at your new address. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. TV box - 15 mins. Everything is converted to specialised triple screened coaxial cable. Virgin have unilaterally made this socket inactive. on 22-03-2023 11:44. I recently got Virgin broadband installed. The box does however have a hole in the bottom, through which i could see some. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. Sometimes there is no wall box, just a trailing cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Feb 22, 2022. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. All the wall sockets I can see are for BT. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. We appreciate you reaching out to us for this query. Switching broadband provider is as easy as 1, 2, 3…. Turn on and start the Hub. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. Account - Cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. £ 9. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Superfast Broadband. Location. You’ll then be able to use your same old phone to make. Stay safe online. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. I will private message you now to confirm your details. The steps that the Virgin. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Location. Step 2: Order your Sky Broadband service. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 5m. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Re: Move Virgin wall socket. There is nothing about a Virgin phone line that makes it impossible. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Buy the appropriate extension cable. Virgin Media Movers Team. My Virgin Media App. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. #12. I’ve got. It is possible to re-enable the existing sockets with this CV21 upgrade. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Tudor. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). The wall socket is currently in the living room and I need it moved to another room. Pop the power cable into a nearby plug socket, and turn it on. Most Virgin Media customers will receive a Hub 3 router. On top of that, Virgin Media also offers a self-install option. Simplistic way will be running cable round the top of the skirting mate. 01-02-2023 10:59 - edited 01-02-2023 11:00. -a power cable for the hub's adapter. A single cable modem can also be added to the same wiring backbone in your house. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. There are 10 types of people: those. All forum topics. Channel Optimisation must be left on. Very Insightful Person. We would like to show you a description here but the site won’t allow us. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. We only have the Open reach Master socket 5C. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Step 5. The top “capped” one is marked FM & has been disused since cable went digital. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. Phone line - 5 mins. Virgin Media Extension Cable. If you can get Quickstart, you can choose one of two delivery options. KIDDERMINSTER. on 19-04-2022 19:46. Posted in QuickStart, set up and connections. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. I'm just waiting on VM to contact me on here now to arrange it. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. New Euro outlet. into the Virgin Media socket on your wall. Don't touch it. Switching from Virgin? If you're switching from Virgin. Superfast Broadband. Even sitting in the room above the router, the WiFi was dreadful. ) Some advice- New customer signing up before moving into new home. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. Summary of Contents for Virgin Media Virgin TV V6. Manage Your Account. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. It is really quite simple. There's a couple of different issues you have mentioned here so I will deal with them each individually. Using two boxes simultaneously would require an addition to your subscription, though. SpeedWow can’t wait to have a BQM looking like this. Don’t plug the power cable into a plug socket yet. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. jbrennand. by eddie778 • Just joined. The only phone socket available is the TEL1 socket on the back of the VM hub. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. This means that the broadband router can be installed at either location and both will need ADSL filters. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. Sometimes there is no wall box, just a trailing cable. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. When your number transfers, your BT socket will go dead. What type of cable does Virgin Media use? SSL Coax. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. You’ll need to return your Virgin Media Hub. 1.